FAQs

Frequently Asked Questions

Can I cancel my order?

We completely get it, we change our minds too! You are able to cancel your order up until it dispatches which is usually within 24 hours of the order being placed.

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What if I want to speak to someone?

You can contact us with any questions, concerns, or feedback. You can also reach out directly by email to support@kickinconfectionery.uk from 9:00am - 19:00pm Monday to Friday. We will aim to respond within 24 hours.

How can I track my order?

When your order has been shipped from our warehouse you will receive an email notifying you that your order has been dispatched. This email will contain your tracking number which you can use to get live updates right up until the delivery date.

There's a problem with my order, what do I do?

We're really sorry to hear this! Our team will be more than happy to help you with this.

Please email our customer services team at Kickin’ Confectionery with details of the issue and any relevant information (e.g. order number) and photographs if necessary.

How long will it take to receive my order?

Royal Mail Track 48 usually takes 2 working days to arrive. If you need it sooner, we also offer next-day delivery.

How secure is my payment?

Our payment system is 100% secure so you can pay with peace of mind. We encrypt all payment data and use 3D secure checkouts and PCI-compliant servers.

What payment options do you offer?

We offer a few different payment options at the checkout: Debit/Credit Card and Paypal. All payment data is fully encrypted and secure so you can pay with peace of mind.

Do you accept returns?

Unfortunately, due to the nature of goods that we sell we cannot accept returns. If there is an issue with a product being incorrect or damaged then please reach out to kickinconfectionery.uk and we will be happy to discuss this with you.

Dietary requirements?

If you have a particular allergy and you are wondering if you can enjoy a particular sweet. Please feel free to reach out to us by email to kickinconfectionery.uk and we will be happy to suggest sweets you can enjoy.